Frequently Asked

Questions

Welcome to Sign-Speak's FAQ, where we address some of your most pressing questions about our goals and offerings

Sign-Speak offers a software service that can translate American Sign Language(ASL) to closed captions or spoken English. It can also translate spoken or written English into ASL using our automated agent as the signer. Or you can use our human interpreters that are on standby 24/7. We use 2D cameras so there is no special equipment needed and can be accessed on any mobile device.


-Use this software service to have a conversation with anyone that is Deaf or Hard of Hearing that knows ASL

-Use this for events or webinars to add closed captions or translate to ASL when you have a large audience to make your event accessible to the Deaf and Hard of Hearing community

-Add our automated agent and closed captions to any videos to make it accessible for the Deaf and Harding of Hearing community

-Add closed captions to your ASL videos

-We also offer translation for 23 different spoken languages to English

We understand from personal experiences that accessibility needs vary within the D/HH community, ranging from reliance on sign language to captioning or a mix of both. Our goal is to offer a comprehensive tool that addresses these diverse communication needs.

We are approaching our communication technology from a COMMUNITY CENTRIC APPROACH. Meaning that we are committed to user feedback and iterations of our technology to make sure that the community gets a continuously better experience. We have an inclusive vision where we believe that we need to bring all the stakeholders in the community together to foster a culture of inclusivity, diversity, and accessibility.


We measure our accuracy every time our software goes through an update and we update our software multiple times a year. We now have a BLEU score of 60. The average BLEU score for a human interrupter is 60.

BLEU score was created by Google and stands for Bilingual Evaluation Understudy (BLEU) and measures translation accuracy.

We actively engage with our diverse Deaf and Hard of Hearing community across the US to gather data, ensuring the representation of regional variations and cultural nuances.


We are also committed to regular updates to our model based on community feedback to help improve the experience of our Deaf and Hard of Hearing customers over time. The more you use our products, the more the system becomes comfortable with your signs, resulting in a more tailored and personalized service.

Easy! You have two options:

-We can give you a custom QR code and your Deaf or Hard of Hearing internal employees or customers will scan the QR code from their own personal mobile device and our software will pop right up for them to start using immediately. There is no app to download, its just a web browser. You will need wifi or internet connection.

OR

-If you have a company tablet, we can download it to the tablet so it will always be on there.

Absolutely not! In the language services industry, protecting user data is essential—selling it would go against our company standards and damage customer trust. We take privacy seriously and are committed to keeping your information secure.


We use Amazon Web Services (AWS) as our cloud provider and follow their industry-leading security best practices. This includes robust data encryption, secure access controls, and regular audits to ensure your information remains protected at all times.

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